Support

Questions or a bug? Here is how to reach us, with answers to common questions.

Contact us

Email royalgallery@skene.ws. We read every message and usually reply within a few days.

For a bug, please tell us your phone or tablet model, its iOS or Android version, the painting you were on and what happened. A screenshot helps a lot.

Common questions

Is it free? Are there ads?

The game is free and paid for by ads. A banner sits at the bottom of the gallery, and an interstitial ad sometimes plays after you restore a painting. Rewarded ads play only when you choose one for a hint or a reward.

How do I remove ads or restore my purchase?

Buying remove-ads in the game turns off banners and interstitials. Rewarded ads stay available when you want them. After changing devices or reinstalling, tap the gear at the top right of the gallery, then 구매 복원 (Restore purchases). Purchases made with the same Apple Account or Google account come back. For a refund, ask the store you bought from, or email us. See the Terms of Use for details.

Can I move my progress to a new phone?

Not yet. Your progress, stars and coins are saved only on the device you play on, and deleting the game deletes them. A remove-ads purchase stays with the store, so 구매 복원 (Restore purchases) gets it back.

I'm stuck on a painting. Any help?

Undo and restart are free, as often as you like. A hint shows the next block to lift and where to drop it. You can pay for a hint with coins or get one by watching an ad.

Does the game need an internet connection?

No. You can restore paintings offline. Watching ads, buying and restoring purchases need a connection.

How do I turn off reminders?

Tap the gear, then the bell to turn reminders off, and again to turn them back on. You can also turn them off in your device's notification settings. Reminders are scheduled on your device only.

What data does the game collect? Can I turn off personalized ads?

There is no account, and the game never collects your name, email or location. To improve the game, it collects play and ad events with a random install ID. Google AdMob shows the ads and may use your advertising identifier where you allow it. On iPhone and iPad, don't allow tracking when asked, or turn it off in Settings > Privacy & Security > Tracking. On Android, delete or reset your advertising ID in your device's ad settings. In Europe, the UK, Switzerland and some US states, you can change your choices under 개인정보 (Privacy) behind the gear. See the Privacy Policy.

How do I delete my data?

Deleting the game removes everything on your device. To delete the play records we hold too, email royalgallery@skene.ws with roughly when you installed the game and your device model. There is no account, so that is how we find your records.